Shipping Information

Day order is placed
Time order is placed
When will my order ship?
(see notes below)
Monday
Before 1:00 pm (ET)
After 1:00 pm (ET)
Tuesday
Tuesday
Tuesday
Before 1:00 pm (ET)
After 1:00 pm (ET)
Tuesday
Wednesday
Wednesday
Before 1:00 pm (ET)
After 1:00 pm (ET)
Wednesday
Thursday
Thursday
Before 1:00 pm (ET)
After 1:00 pm (ET)
Thursday
Monday
Friday-Sunday
Anytime
Monday

 

For VSL#3®, our shipping schedule is optimized to reduce the time your temperature-controlled package is in transit. VSL4™ Gut is not a cold-chain product and does not require temperature-controlled fulfillment.
Notes:
  • Your shipment date may be pulled forward or delayed by one day. Shipping schedules may also be adjusted during peak or holiday weeks.
  • All VSL#3® orders ship FedEx Ground or OnTrac Ground, depending on destination. Hawaii and Alaska orders require an upgrade to FedEx 2 day. All VSL4™ Gut orders ship USPS.
  • We can not guarantee a delivery date; however, most VSL#3® orders arrive within two days of shipment, with Saturday delivery possible. VSL4™ Gut orders are delivered within three business days to the lower 48 and within five days to Alaska and Hawaii.

Orders containing VSL#3® cannot be delivered to P.O. Boxes. You must provide a street address for us to fulfill your order.

  • We only ship within the United States.
  • We cannot ship to an APO address.
  • We do not require a signature for delivery. It is at the discretion of the delivery driver’s discretion where they will leave your package.
  • We are not responsible for stolen orders.
  • We will email you confirmations after you place your order and after your order is shipped.

If you have questions, you may contact our Customer Support Team Monday, 7:00am – 4:00pm EST, and Tuesday through Friday, 9:00am – 6:00pm EST, by email at:  support@vsl3usa.com
or by phone at: 866 GET-VSL3 (866-438-8753). United States Orders & Inquiries only.