Refund and Return Policy

We do not accept returns of our Products as they cannot be reused or resold once they leave our facility.

If your order from our Services contains the wrong Products, is missing Products, was lost in transit, or contains damaged Products, you can request a refund or a replacement.

• Wrong Products or missing Products must be reported within 7 days of receipt of your order. You can report damaged products by contacting our support team at support@vsl3usa.com. When reporting missing or wrong Products, please describe the error and provide pictures of what you received. You should also confirm if you are requesting a refund or a replacement.
• Damaged Products must be reported within 7 days of receipt of your order. You can report damaged Products by contacting our support team at support@vsl3usa.com. When reporting receipt of damaged Products, please describe the damages and provide pictures of the damage. You should also confirm if you are requesting a refund or a replacement.
• A product shipment is considered lost if it is not delivered to the shipping address on file at the time of shipment. Orders reported as delivered by the carrier are not considered to be lost. You can report a lost shipment by contacting our support team at support@vsl3usa.com. When sending your report, please let us know if you’d like a refund or replacement.